Terms

Terms and Conditions
Last Updated: Jan 7, 2026

  1. Acceptance of Terms Welcome to https://keenaagency.com (the “Website”). By accessing and using this Website, you agree to comply with and be bound by these terms and conditions (the “Terms”). If you do not agree to these Terms, please refrain from using the Website.
  2. Changes to Terms We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Website after any changes signifies your acceptance of the updated Terms.
  3. Intellectual Property All content, text, images, graphics, logos, and other materials on the Website are the intellectual property of https://keenaagency.com unless otherwise specified. These materials are protected by copyright and trademark laws. You may not reproduce, modify, distribute, or republish any content from this Website without our written consent.
  4. Use of Website You agree to use this Website for lawful and legitimate purposes only. You shall not engage in any activity that may harm the Website or interfere with its functionality.
  5. User Content Users may submit content, such as comments or feedback, to the Website. By doing so, you grant keenaagency.com the right to use, modify, and distribute this content for any purpose.
  6. Privacy Your use of the Website is subject to our Privacy Policy, which can be found at https://keenaagency.com/privacy-policy.
  7. Disclaimers The Website is provided “as is” without any warranties, express or implied. We do not guarantee the accuracy, completeness, or reliability of the content. Your use of the Website is at your own risk.
  8. Limitation of Liability In no event shall keenaagency.com be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages arising from your use of the Website.
  9. Indemnification You agree to indemnify and hold keenaagency.com harmless from any claims, losses, or damages arising from your violation of these Terms or your use of the Website.
  10. Termination We may terminate or suspend your access to the Website without notice if you violate these Terms.
  11. SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  12. Types of SMS Communications: If you have consented to receive text messages from Raymond Garcia Insurance, you may receive messages related to the following (provide specific examples): 
  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
  • Example:[Raymond Garcia Insurance] Good [Time of Day], [First Name], Here is the auto quote coming back at a great rate of [Value] for 6 months, although rates can change according to what coverages you want or don’t want. I do need to verify some information to finalize the quote and likely improve the premium further, so please reach out and I will be happy to do that for you, Talk soon, Have a Blessed day! Reply STOP to opt out.
  1. Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
  • Example: “Message frequency may vary. You may receive up to 4 SMS messages per week regarding your appointments or account status.”
  1. Potential Fees for SMS Messaging:  Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  2. Opt-In Method: You may opt in to receive SMS messages from [Raymond Garcia Insurance] in the following ways (This is an example. Please include the method used.)
  • By submitting an online form
  • By checking this box, you agree to receive SMS messages from Raymond Garcia Insurance related to conversation SMS messages. You may reply STOP to opt out at any time. Reply to HELP to 806-696-8109 for assistance. Messages and data rates may apply. Message frequency will vary. Learn more on our privacy policy page and Terms & Conditions.
  1. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  2.  Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 806-696-8109
  • Additional Options:
  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  1. Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our [Privacy Policy] pages.
  • Message frequency may vary

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