Privacy Policy

This Privacy Policy applies to all individuals and entities who interact with the Keena & Associates, Inc. Website and the Service, regardless of their location. It encompasses the collection, use, and disclosure of personal information by Keena & Associates, Inc. and its affiliates and subsidiaries. This policy covers information collected through our website, mobile applications, SMS/MMS communications, and any other electronic means of interaction. Please read this policy carefully to understand our practices regarding your information.

Through your interaction with Keena & Associates, Inc., you may engage in activities where additional or separate privacy notices are presented. Those notices will apply in conjunction with this policy to the extent of any inconsistencies.

By accessing or using the Keena & Associates, Inc. Website and the Service, you consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. When collecting personal information, particularly for activities that involve telephony services such as SMS/MMS messaging, we adhere to stringent consent requirements. Explicit, informed, and unambiguous consent is obtained from all individuals prior to the collection of their personal data, including clear and conspicuous opt-in mechanisms for marketing communications, ensuring compliance with regulatory standards set forth by bodies such as the CTIA, TCPA, and GDPR.

Your consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, please contact us using the information provided in the "Contact Us" section of this policy. Phone numbers provided for SMS opt-in will remain confidential and will not be shared with any third parties.

We collect information that you provide directly to us, as well as information gathered automatically when you use our Website and Service. This may include:

• Contact and identity information — such as your name, email address, phone number, mailing address, and the state in which you reside.
• Insurance and quote details — information you submit when requesting a quote, including the types of coverage you are interested in and any details you choose to share with us.
• Communications — records of your correspondence with us, including messages, feedback, and consent preferences.
• Technical and usage data — such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

We use the information we collect to:

• Provide quotes, respond to inquiries, and deliver the services you request.
• Communicate with you about your account, policies, appointments, and billing.
• Send you marketing or informational messages where you have consented to receive them.
• Improve, personalize, and maintain our Website and Service.
• Comply with legal, regulatory, and contractual obligations.

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. If you have consented to receive text messages from Keena & Associates, Inc., you may receive messages related to appointment reminders, follow-up messages, billing inquiries, and promotions or offers (where applicable).

Message frequency may vary depending on the type of communication. Standard message and data rates may apply, depending on your carrier's pricing plan. You may opt out of SMS communications at any time by replying STOP to any message, and reply HELP for assistance. Your consent to receive SMS messages is not a condition of purchasing any goods or services.

We do not sell your personal information. We may share your information only as necessary to provide our services and as permitted by law, including with service providers who perform functions on our behalf, with insurance carriers in connection with your request, and where required to comply with legal obligations or protect our rights. Any such sharing is subject to appropriate confidentiality and data protection safeguards.

Our Website may use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, although doing so may affect certain features of the Website.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your information, and the right to withdraw consent. Residents of California (under the CCPA) and individuals in the European Economic Area (under the GDPR) may have additional rights. To exercise any of these rights, please contact us using the details below.

Our Website and Service are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, and regulatory obligations. Your continued use of the Website and Service after any changes constitutes your acceptance of the updated policy. Notice of any significant updates will be provided through a prominent notice on our Website or through direct communication channels.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at teamkeena@keenaagency.com or call 262-787-1780. You may also write to us at 15850 W Bluemound Rd Ste 301, Brookfield, WI 53005.